Skip to content
LauréoBetaPublic procurement intelligence
Settings
My account

Système de gestion des réclamations citoyennes

Source: SEAO

Ville de Trois-Rivières · Public call for tenders · closed June 16, 2026 at 11:00 a.m., Quebec time

Postponed 1 time — June 9, 2026.

Facts

Published
May 19, 2026
Contract nature
Services
Documented stages
Tender cancellation
Time to submit
28 days · computed between publication and closing
how it's calculated — Time to submit

Time to submit — where the number comes from

The calculation
Days between publication (May 19, 2026) and closing (June 16, 2026), rounded to the day: 28 days.
What goes in
The source publishes no duration for this notice: the number comes from its two dates. A gap of less than half a day, or a closing before publication, gives no window.
Source
SEAO — Quebec open data · CC-BY 4.0 · data up to date as of October 4, 2026 · link to this detail
Value
— not declared
Reference
Notice no. 7000015872
UNSPSC
80101507Services-conseils en technologies de l’information
UNSPSC
81111503Intégration de systèmes
UNSPSC
81112210Maintenance du logiciel de gestion de système
UNSPSC
81112300Maintenance de matériel informatique et soutien technique

SEAO, Données Québec · data as of October 4, 2026

Description

100%

La Ville de Trois-Rivières demande des soumissions sous la forme d’une offre de services pondérée facultative pour l’acquisition d’un système de gestion des réclamations permettant à la Ville de recevoir, traiter, suivre et conserver les avis et dossiers de réclamation déposés par des citoyens ou initiés par la Ville, tout au long de leur cycle de vie, incluant la gestion des dossiers, des parties concernées, des documents et des suivis (number on the official notice)).

SEAO, Données Québec · data as of October 4, 2026

Precedents — this code at this buyer

Where do these figures come from?
reserved · subscriptionViews used up for this month: this block opens with an account.

Bidders

Bidders
CompanyAmount submitted
CODE3 COOPÉRATIVE DE SOLIDARITÉ$381,060declared
Liary Inc.$103,420declared
Tehora inc.$279,251declared
Wazoom$230,807declared

Bids range from $103,420 to $381,060 — a 268.5% spread between the lowest and the highest.The table is not sorted by amount: the source publishes no ranking, and we do not manufacture one.

4 bids received · 4 of 4 amounts declared · 4 bidders declared by the source

The source declares neither eligibility nor compliance for these bids.

SEAO, Données Québec · data as of October 4, 2026

The price to beat

75.9%code medianover 171 noticeshow it's calculated

Code median — where the number comes from — where the number comes from

The calculation
In Services-conseils en technologies de l’information (80101507), the lowest sits at 75.9% on median (quartiles 52.5 – 89.2%, over 171 public tenders).
What goes in
The amounts bid on this notice that are above zero and published in the source's unit “1”: two different units do not compare. At least two distinct amounts are needed.
Source
SEAO — Quebec open data · CC-BY 4.0 · data up to date as of October 4, 2026 · link to this detail
87.2%gap to the marketover 108,521 noticeshow it's calculated

Gap to the market — where the number comes from — where the number comes from

The calculation
Elsewhere in the market, the lowest sits at 87.2% on median (quartiles 74.8 – 94.4%, over 108,521 public tenders).
What goes in
The market reference applies the same rule to each notice, then takes the median of these percentages over 108,521 notices.
Source
SEAO — Quebec open data · CC-BY 4.0 · data up to date as of October 4, 2026 · link to this detail
how it's calculated — The price to beat

The price to beat — where the number comes from

The calculation
$103,420 (the lowest) ÷ $255,029 (the median of the 4 bids) = 40.6%
What goes in
The amounts bid on this notice that are above zero and published in the source's unit “1”: two different units do not compare. At least two distinct amounts are needed. The market reference applies the same rule to each notice, then takes the median of these percentages over 108,521 notices.
Breakdown
Lowest
$103,420
Median of offers
$255,029
Highest
$381,060
The lowest bid sits at 40.6% of the median of the amounts received.These are submitted amounts, not the signed contract.A public tender in this code receives 4 offers on median (quartiles 2 – 16, over 234 public tenders). 53 of them — 22.6% — received a single offer.
Source
SEAO — Quebec open data · CC-BY 4.0 · data up to date as of October 4, 2026 · link to this detail

SEAO, Données Québec · data as of October 4, 2026

Contracting authority history — most recent awards

Where do these figures come from?
reserved · subscriptionViews used up for this month: this block opens with an account. Free with an account

Award

the source is silent — This notice was cancelled.

Documents

the source is silent — No document in the open dataset · SEAO notice

Similar open notices

how it's counted — Similar notices — how the list is built

Similar notices — how the list is built — where the number comes from

The calculation
Same UNSPSC classification (80101507), and still open.
What goes in
Other tender notices still open under the same code, whatever the organisation. This selection of still-open notices covers SEAO. Unverified CanadaBuys deadlines are excluded; federal notices remain available in search.
Source
SEAO — Quebec open data · CC-BY 4.0 · data up to date as of October 4, 2026 · link to this detail

SEAO, Données Québec · data as of October 4, 2026

Cite this page
Permalink
https://www.laureo.ca/en/avis/ocds-ec9k95-20147079
Citation
Lauréo, “Système de gestion des réclamations citoyennes”, Ville de Trois-Rivières, notice no. 7000015872, data as of October 4, 2026, from SEAO / Données Québec (CC-BY 4.0). https://www.laureo.ca/en/avis/ocds-ec9k95-20147079
Reuse
Figures and text reusable with attribution. SEAO documents are never redistributed: they are linked to their official source.
Report an error
Système de gestion des réclamations citoyennes — Ville de Trois-Rivières — Lauréo