Profile of the Canadian Language Industry

Profile of the Canadian Language Industry

EN966-162735/A
Mondoux, Glenn
Telephone No. - (number on the official notice) ( )
Fax No. - (number on the official notice) ( )

1. Summary

Public Works and Government Services Canada (PWGSC) on behalf of the Translation Bureau (the Bureau) requires the services of a firm specializing in surveys and industry analysis to develop a profile of the Canadian language industry using data collected from language services providers (LSPs) across Canada. Along with the profile, the firmwill be required to produce a comparative analysis between new and existing data to identify emerging trends, as well as to make meaningful recommendations aligned with the Bureau’s objectives, mission statement and overall business plan. The purpose ofthis bid solicitation is to meet the needs of the above-mentioned project by finding a firm to design and test a data collection and analysis tool, and to collect and analyze the quantitative data needed for the study.

2. Project objectives

Thepurpose of the project is tocollect factual information on the Canadian language industry and draw up a profile based on the following aspects:

• Production capacity and service line
• To direct outsourcing of services to the LSPs, the Bureau has to know the productioncapacity and service lines of the latter.

• Language combinations
• By knowing the LSPs’ language combinations, the Bureau will be in a better position to manage standing offer processes.

• Adherence to qualitystandards
• The Bureau requires that its suppliers have their own quality assurance process or that they be certified in accordance with industry quality standards. The Bureau therefore wants to know the extent to which LSPs have quality assurance processes in place.

• Use of technolinguistic tools
• Language technologies are changing the landscape of the linguistic services industry, which is using them more and more. The Bureau wants to keep pace with these changes and adopt tools to enhance its service line.The Bureau wants to know the extent to which LSPs keep up with the changes and adopt the tools.

The project is also expected to lead to the identification of trends, by way of comparing new and existing data, as well as to acquire recommendations toinfluence the Bureau’s activities as a result of this study.

3. Methodology

Data collection through a survey questionnaire for LSPs.
Data collection strategy to be determined by the firm.
The questionnaire will consistof some 25 closed questions.

It will contain questions on the following:

• Size of the LSPs
• Geographical distribution
• Language combinations
• Service line
• Sources of income
• Production capacity
• Adherence to quality standards
• Useof technolinguistic tools

4. Mandatory Criteria

The Bidder MUST provide three (3) projects samples demonstrating experience conducting quantitative surveys over the past five (5) years.

Delivery Date: Above-mentioned

The Crown retains the right to negotiate with suppliers on any procurement.

Documents may be submitted in either official language of Canada.