Mircosoft Service Agreement

If no supplier submits a statement of capabilities that meet the requirements set out in the ACAN, on or before the closing date and time stated in the ACAN, the contracting officer may then proceed with the award to the pre-identified supplier.
1. Definition of requirement
The Correctional Service of Canada (CSC) has a requirement for informatics consulting services with Microsoft technologies such as, but not limited to, the following: .NET Framework, SQL Server database, Visual Studio, and Dynamics CRM 2015.
Objectives
To provide informatics consulting services to assist CSC in achieving the following two requirements:

the Victims Application Modernization project; and
the Offender Management System (OMS) roadmap initiatives.

1.2 Tasks
The Contractor must provide the services of the following resources who will perform, without being limited to, the following tasks on an ‘’as and when required’’ basis:
1.2.1 Senior Microsoft Solution Architect and Microsoft Solution Architect:

Provide technical oversight, solution and technical architecture reviews related to Dynamics CRM solutions;
Monitor and verify whether Microsoft recommended Dynamics CRM practices are followed;
Assist in evaluating CSC’s solution business / technical requirements and data models against Dynamics CRM capabilities;
Perform fit-gap analyses to support system blueprints and frameworks for case management solutions involving Dynamics CRM;
Leverage Microsoft Dynamics CRM Product Line Architecture (PLA) based on knowledge of the Microsoft business products and cloud services;
Follow the SureStep methodology as tailored by Microsoft as the product OEM in the functional and technical architecture of Dynamics CRM solutions;
Access the Microsoft Dynamics product group as required to address questions, problems and issues related to the appropriate use of the previous, current, and upcoming releases of the Dynamics CRM software product;
Build estimates for creating Dynamics CRM solutions using the Microsoft One Services Estimator tool leveraging information gathered from the delivery of thousands of projects worldwide;
Build estimates for sizing Dynamics CRM solution using Microsoft Sizing Estimator tool; and
Assist in the architecting of Proof-of-Concepts and rapid prototyping exercises to validate the suitability of the Dynamics CRM product for specific customer requirements.1.2.3 Microsoft Technology Consultant:

Assist in sizing and configuration of Dynamics CRM infrastructures and working environments (e.g. development/test, disaster recovery, production);
Assist as an OEM representative in the operationalization and deployment of the Dynamics CRM product;
Leverage Microsoft Dynamics CRM Product Line Architecture (PLA) based on knowledge of the Microsoft business products and cloud services;
Follow the SureStep methodology tailored by Microsoft as a product OEM representative in the functional and technical design of Dynamics CRM solutions;
Access the Microsoft Dynamics product group as required to address questions, problems and issues related to the appropriate use of the previous, current, and upcoming releases of the Dynamics CRM software;
Assist in the design of Proof-of-Concepts and rapid prototyping exercises to validate the suitability of the Dynamics CRM product for specific customer requirements;
Assist in the execution of project tasks related to Dynamics CRM solutions with a primary focus on solution architecture and design; and
Leverage re-usable Microsoft IP in the form of standardized documents, templates, source code and automation scripts in the creation of Dynamics CRM software solutions.1.3 Expected results
To assist CSC in achieving various projects that are part of the Offender Management System initiative within prescribed deadlines.
1.4 Deliverables
1.4.1 The Contractor must submit all deliverables specified within individual Task Authorization to the Project Authority.
The format of all deliverables will be specified within individual Task Authorization.
All deliverables will be submitted in English.
1.4.2 Paper consumption:
a. Should printed material be required, double sided printing in black and white format is the default unless otherwise specified by the Project Authority.
b. The Contractor must ensure printed material is on paper with a minimum recycled content of 30% and/or certified as originating from a sustainably managed forest.
c. The Contractor must recycle unneeded printed documents (in accordance with Security Requirements).
1.5 Constraints
1.5.1 Location of work:

The Contractor must perform the work at the following CSC’s National Headquarters locations:

100 Metcalfe Street, Ottawa, ON, K1P 5M1; and

170 Laurier Avenue West, Ottawa, ON, K1P 5V5

b. Travel
i. No travel is anticipated for performance of the work under this contract.
1.6.2 Language of Work:
The Contractor must perform all work in English.
1.6.3 Security Requirements:
This contract includes the following security requirements:

1. 1.
   The Contractor/Offeror must, at all times during the performance of the Contract/Standing Offer, hold a valid Designated Organization Screening (DOS), issued by the Canadian Industrial Security Directorate (CISD), Public Works and Government Services Canada (PWGSC).
2. 2.
   The Contractor/Offeror personnel requiring access to PROTECTED information, assets or sensitive work site(s) must EACH hold a valid RELIABILITY STATUS, granted or approved by CISD/PWGSC.
3. 3.
   The Contractor/Offeror MUST NOT remove any PROTECTED information or assets from the identified work site(s), and the Contractor/Offeror must ensure that its personnel are made aware of and comply with this restriction.
4. 4.
   Subcontracts which contain security requirements are NOT to be awarded without the prior written permission of CISD/PWGSC.
5. 5.
   The Contractor/Offeror must comply with the provisions of the:

(a) Security Requirements Check List and security guide (if applicable), attached at Annex C;
(b) Industrial Security Manual (Latest Edition).
2. Minimum essential requirements:
Any interested supplier must demonstrate by way of a statement of capabilities that it meets the following requirements:
Experience:
Within the past five (5) years, the Contractor must have a minimum of three (3) years of experience performing Dynamics CRM consultancy services.

2. The Contractor must have direct access to the latest version of the Microsoft technology being utilized (e.g. Dynamics CRM 2015), as well as access to pre-release versions of the Microsoft technology and pre-version support teams, and direct access to Microsoft Product Engineering and Product Development.
Professional designation, accreditation and/or certification:
The contractor’s proposed resources (Senior Microsoft Solution Architect, Microsoft Solution Architect and Microsoft Technology Consultant) must have one or more certifications in Dynamics CRM 2015.
3. Applicability of the trade agreement (s) to the procurement
This procurement is subject to the following trade agreement (s): Agreement on Internal Trade (AIT), World Trade Organisation-Agreement on Government Procurement (WTO-AGP), North American Free Trade Agreement (NAFTA).
The procedural requirements of the other international trade agreements will be fulfilled following compliance to the procedural requirements of NAFTA and/or the WTO-AGP.
4. Set-aside under the Procurement Strategy for Aboriginal Business
This procurement is not subject to any set-asides for Aboriginal Suppliers.
5. Comprehensive Land Claims Agreement (s)
This procurement is not subject to a Comprehensive Land Claims Agreement.
6. Justification for the Pre-Identified Supplier
Microsoft Canada is the only organization that can provide CSC with consulting resources that are knowledgeable in the current versions of MS products and are capable of addressing CSC’s needs in a time sensitive manner either individually or through the support of corporate resources.
The pre-identified supplier meets all of the minimum essential requirements described in this ACAN.
7. Government Contracts Regulations Exception(s)
The following exception to the Government Contracts Regulations is invoked for this procurement under subsection:
(d) only one person is capable of performing the contract.
8. Exclusions and/or Limited Tendering Reasons
The following exclusion (s) and/or limited tendering reasons are invoked under the section of the trade agreement (s) specified:
North American Free Trade Agreement (NAFTA) - Article 1016: Limited Tendering Procedures, section 2.
(b) where, for works of art, or for reasons connected with the protection of patents, copyrights or other exclusive rights, or proprietary information or where there is an absence of competition for technical reasons, the goods or services can be supplied only by a particular supplier and no reasonable alternative or substitute exists.
Agreement on Internal Trade (AIT) – Article 506, 12.
a. to ensure compatibility with existing products, to recognize exclusive rights, such as exclusive licences, copyright and patent rights, or to maintain specialized products that must be maintained by the manufacturer or its representative.
World Trade Organisation-Agreement on Government Procurement (WTO-AGP) - Article XV:
(b) when, for works of art or for reasons connected with protection of exclusive rights, such as patents or copyrights, or in the absence of competition for technical reasons, the products or services can be supplied only by a particular supplier and no reasonable alternative or substitute exists.
9. Ownership of Intellectual Property
There are no intellectual property terms in the contract.
10. The period of the proposed contract or the delivery date(s)
The proposed contract is for a period of two (2) years, from 01-March-2016 to 28-February-2018, with an option to extend the contract for four (4) additional one-year periods.
11. A cost estimate of the proposed contract
The estimated value of the contract, including option (s), is $1,769,911.50 (applicable taxes extra).
12. Name and address of the pre-identified supplier
Name:
Microsoft Canada
Address:
100 Queen StreetSuite 500Ottawa, ON
K1P 1J9
13. Suppliers' right to submit a statement of capabilities
Suppliers who consider themselves fully qualified and available to provide the goods, services or construction services described in the ACAN, may submit a statement of capabilities in writing to the contact person identified in this notice on or before the closing date and time of this notice. The statement of capabilities must clearly demonstrate how the supplier meets the advertised requirements.
14. The closing date and time for a submission of a statement of capabilities
The closing date and time for accepting statements of capabilities is 09-February-2016 at 14:00 (EST).
15. Enquiries and submission of statement of capabilities
Enquiries and statement of capabilities are to be directed to:
Guillaume Gagnon – Senior Procurement Officer
340 Laurier Ave West
Ottawa, ON
K1A 0P9
Telephone: (number on the official notice)
Facsimile: (number on the official notice)
E-mail: (email on the official notice)