JUNIOR HELP DESK SPECIALIST SERVICES IN SUPPORT OF DMMS (MIS)

SYSTEMS

ULCSoftSim Technologies Inc.TAG HR The Associates Group Inc.The AIM Group Inc.The VCAN Group Inc.Thomas&Schmidt Inc.TRM Technologies Inc.Valcom Consulting group Inc.However, SA holders not invited to bid who wish to do so may, no later than five days prior to the published closing date of the contract, contact the contracting authority and request an invitation to bid. An invitation will be issued unless it would interfere with the proper functioning of the procurement system. Under no circumstances will Canada extend the solicitation closing date to allow these suppliers to bid. Where additional solicitations are issued as part of the solicitation process, they may not be considered in amendments to the solicitation.Description of the Requirement:This bid solicitation is being issued to satisfy the requirement of the Department of National Defence (DND) [the "Client'] for the provision of Task Based Informatics Professional Services (TBIPS). This requirement is for the provision of one (B.10 Junior (Level 1) Help Desk Specialist, in support of the Directorate of Maritime Management and Support - Management Information System (DMMS-MIS). The Help Desk Specialist will provide services to manage service requests, problems and incidents, support configuration and change management, enable employee onboarding, and monitor reports and metrics for Professional Services to be used for supporting the operation of digital solutions.Level of Security Requirement: Security Requirement: Common PS SRCL #6 appliesCompany Minimum Security Level Required: enhanced reliability Resource Minimum Security Level Required: enhanced reliabilityAssociated Documents:The Request for Proposal (RFP) documents will be e-mailed directly, from the Contracting Authority to the Qualified Supply Arrangement Holders who are being invited to bid on this requirement. BIDDERS ARE ADVISED THAT RFP DOCUMENTS ARE NOT AVAILABLE ON THE GOVERNMENT ELECTRONIC TENDERING SYSTEM (https://canadabuys.canada.ca/en/tender-opportunities).Proposed period of contract:The proposed period of the contract will be from Date of Contract Award to 31 March 2024, followed by three (3) option periods of one (1) year each,01 April 2024 to 31 March 2025, 01 April 2025 to 31 March 2026, and 01 April 2026 to 31 March 2027.Initial Contract Period: The estimated level of effort of the initial contract period will be 280 days.Option Periods: The estimated level of effort for each of the option periods will be for 240 days.File Number: W8482-231044/AContracting Authority: Daniel Guindon, D Mar P 3-2-3E-Mail: (email on the official notice)